Policies

  • Rabies & Bordetella 

    All dogs must have their rabies & Bordetella ( kennel cough) shots up to date. We reserve the right to refuse service if failure to comply. 

    After any vaccination, we require 48 - 72 hour wait before their scheduled appointment for your pet’s immune system to fully recover from vaccination to prevent any adverse reaction during the grooming session. 

    Acceptable proof of vaccinations include: 

    • Vaccination record from the veterinarian or rescue group. 

    • If the pet cannot be vaccinated, a letter from the vet that stating the medical condition that not allow vaccination is required. 

    Unacceptable proof of vaccinations include: 

    • A rabies tag on pet’s collar is unacceptable 

    • Self-administered vaccination will not be accepted. 

  • Fee: $30 

    Cancellation: We require a minimum of 24 hours in advance to cancel or reschedule the appointment. Cancellation must be made during business hour. Please note that appointment canceled by text or email will not be accepted and will consider as a last minute cancellation. 

    No Show: We do understand emergencies can happen, but a missed appointment is a loss of income to small business and our groomers. Last minute cancellations will consider as No Show. Fee will automatically be charged on client’s next service and will be required credit card on file to hold an appointment.

    Late arrival: We understand traffic can be unpredictable. Give us a call if you are 10-15 minutes late, we will try our best to accommodate. Otherwise, a result of Late Fee willl apply.

  • Fee: $10-25

    Dog(s) can be anxious in new environment and with new groomers. At Pawbabies , we thrive to give your pet the comfort and safe grooming experience for them. If your dog has an aggressive behavior toward grooming or any difficulty behavioral / health issues that may require an assistance from another groomer. The extra handling fee will be added and you will be informed. 

  • Grooming can be stressful for your pet. We will use extra care and patience for older pet(s); however, we will not be held responsible for any reaction due to the mental or physical stress of grooming the geriatric pet(s). If our groomer feels that the grooming, or continuing with the grooming, will be too stressful for your dog, the groom will be stopped immediately.

    We do ask for any preexisting or known health conditions to be disclosed. Our approach is to always place your pet’s health and safety at the forefont.

    Fee will be charge partially for what we did on your pet.

  • During the grooming process, if groomers find fleas on your pet, we will immediately call to inform you and will be bathe with flea shampoo. There will be additional cost for flea shampoo usage.

  • Unfortunately, we are unable to take in any pets that are in heat, pregnant, or nursing.

    This is due to the inherent risks associated with the grooming process, specifically bathing a female dog in heat. During the heat cycle, there is a greater chance of bacteria and debris entering the reproductive organs and causing serious infections. While considering your pet’s health, it is our best practice to wait until the end of the heat cycle. This is when the external organs are less swollen and bleeding has stopped, before bathing to minimize the risk of infection.

    If your dog is in or due to go into heat, please reschedule your appointment with the appropriate 24 hours notice. If we do not have the appropriate notice to reschedule, the appropriate last minute cancellation fee will apply.

  • Our goal is to make your dog’s grooming experience as stress free as possible. Where feasible, we work to de-mat/brush out the dog's coat, but only when it would not cause excessive pain and suffering to attempt to do so.

    De-matting is the removal of tangles and knots can be very difficult to remove and may require the pet to be shaved. Matting occurs when your pet’s coat is improperly cared for. De-matting can be painful and uncomfortable for your pet during and post groom.

    Matted coats can cause a variety of skin and health problems including hot spots, irritated skin. The release of the skin and blood flow may result and uncover irritation, hematomas, itching, and redness, post grooming service.

    Due to matting, your dog's hair may need to be shaved extremely short to the skin and may show signs of skin irritation and sores due to matting, wet undercoat, and dirty undercoat.

    We do not suggest de-matting for more than 15 minutes. Extra brushing fees may be added to the overall service cost; $1 per minute and is required to be paid during pick-up.

    If we find that the matting is too severe to be brushed out and needs to be shaved, we will inform you either at check in or during the de-mat process. Furthermore, if the dog is severely matted there will be a separate form to sign (Matted pet waiver form) to inform you in detail of what to expect of your pets grooming.

    In some cases, understand that our groomers may advise for a reschedule if found that the pet is too severely matted. Additionally, we reserve the right to decline service in some circumstances.

    Please be sure to speak with our groomers for the best methods of maintaining your dog's coat and prevent future matting.

  • At Pawbabies, our groomers reserve the right to refuse services at any point during the grooming process if they feel there is a safety concern. If your pup becomes too stressed or becomes dangerous to groom we will stop grooming services immediately.  Our main focus is to keep pets and groomers safe.  The client will be charged a grooming fee at the groomers discretion.